Category: News

Introduction As a hotel manager, it’s important to be aware of key performance indicators (KPIs) and understand what they mean. This will help you track your hotel’s performance and identify areas for improvement. In this post, I’ll explain 15 common KPIs and what they measure. What Are KPIs and Why Are They Important? Key Performance…

Do you ever wonder what happens behind the scenes in a hotel? How does all the work get done, and who’s responsible for it? In this article, we’ll give you an overview of hotel management and introduce you to the different roles involved. You’ll learn about what they do each day and how they work…

Customer Relationship Management, or CRM, is a valuable tool for any business. But for hotels, it can be especially helpful in a number of ways. In this guide, you’ll learn 12 CRM strategies that hotel marketers can use to grow profits, book more rooms, improve their marketing results, automate their business, and more. We’ll explain…

Here’s a guide to hotel revenue management, where you’ll learn what it is, the roles involved, and the key metrics and strategies in hotel revenue management. I’ll also explain a little about the software used for revenue management and the educational resources available for learning the trade. What Is Hotel Revenue Management? Hotel revenue management…

You’ve probably heard the term PBX thrown around a lot, but you may not know exactly what it is. A PBX, or Private Branch Exchange, is a telephone system used by businesses to manage and route calls. In this guide, we’ll explain everything you need to know about PBX systems including what they are, what…